Continue - My New iPad is dead (9 Aug 2013)

On 6 Aug 2013, just one day after my iPad was found "dead", a call was received from Apple Service Center. I was informed that they have replaced a brand new iPad. I will have an extended warranty starting from the day I received the call. I asked what actually happened to my trusted iPad. The staff told me that the internal components is defective. I guess this could be a wear and tear issue. But luckily its defective enough to break down within the warranty period for one year. Lucky for me.

Please refer to the following link to find out how the New iPad went blank.

My New iPad went dead on 5 Aug 2013

With further ado, on 7 Aug 2013, I went down to the Service Center at 313 Somerset Basement 3 to collect my New iPad, literally "new".

Being rather excited, I forgot to bring out my SIM from the car when I arrived at 313 Somerset. But I tested the iPad anyway. It was working fine. The packaging is completely new with the transparent plastic cover that is pasted around to protect it. I quickly signed and acknowledged for it and went straight to my car. In my car, I inserted the SIM and test it.

To my horror, the screen was inverted. I tried to tilt it properly, the screen would not rotate. I guess, it could be the setting. So I went to General Setting and then turn the Screen Lock. Toggle the "Mute" to unlock the rotate function. But it was already unlocked. Oh my god, I told myself. Another defective set.

I quickly ran back to eServe and told the staff about the problem. He told me that he will do a master reset and some testing. I patiently waited and after 25 minutes later, I was informed that there is some sensor problem with this iPad. Luckily I did a thorough check.

To make it up to me, the staff told me that the iPad will be delivered to me instead the next time. There is no need for me to proceed to the center to collect it again. That was quite a relief. This because parking in the Central Business District area in Singapore is extremely expensive. Singapore is ranked the 5th City for highest cost of living, if you are wondering.

In conclusion, Apple's customer service is top notch. It honors its warranty and this process is free of charge.

I will provide further update in due course.